Privacy Policy – Lumé Clinica (New Zealand)

 

Last updated: 05/01/2026

 

At Lumé Clinica, we are committed to protecting your personal information and complying with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your personal and health information.

 

1. Information We Collect

 

Personal Information

We may collect the following personal details when you enquire, book, or receive treatment:

• Full name

• Contact information (email, phone number, address)

• Date of birth

• Emergency contact details

• Payment information (processed securely via our payment providers)

 

Health & Medical Information

As a medical clinic, we also collect health information required to ensure your safety:

• Medical history

• Medications, allergies & relevant conditions

• Treatment history

• Photographs (before/after images)

• Consent forms and consultation notes

 

Website & Online Data

When using our website, we may collect:

• Browser/device information

• IP address

• Cookies (for booking system or online shop functionality)

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2. How We Use Your Information

 

We use your information to provide safe, effective, and personalised cosmetic treatments. This includes:

• Conducting consultations and assessing treatment suitability

• Providing cosmetic injectables and aesthetic treatments

• Managing bookings and appointments

• Processing payments

• Sending appointment reminders and follow-up messages

• Contacting you regarding aftercare or medical updates

• Meeting our clinical and legal obligations

 

We may also use anonymised data for service improvement or training.

 

 

3. How We Store & Protect Your Information

 

Your information is stored securely in encrypted clinical software and protected according to industry standards.

 

We take reasonable steps to:

• Prevent unauthorised access

• Protect data from loss, misuse, or disclosure

• Restrict access to authorised clinical staff only

 

We retain records for the period required under New Zealand health regulations.

 

 

4. Sharing Your Information

 

We do not sell or share your personal information with third parties except when necessary for:

• Medical oversight (e.g., supervising prescriber)

• Payment processing

• Compliance with New Zealand law (e.g., if required by a court order)

• Emergency situations where your safety is at risk

 

Any third-party providers used by Lumé Clinica must meet strict security and privacy standards.

 

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5. Your Rights Under the Privacy Act 2020

 

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request how your data has been used

• Withdraw consent for marketing communications

 

To make a request, contact us at: rebecca@lumeclinica.co.nz

 

 

6. Marketing Communications

 

With your consent, we may send occasional updates, promotions, or announcements.

You can unsubscribe at any time by following the link in our emails or contacting us directly.

 

 

7. Website Cookies & Tracking

 

Our website may use cookies for:

• Booking system functionality

• Online shopping carts

• Analytics to improve user experience

 

You can disable cookies in your browser settings, but some features may not work properly.

 

 

8. Photos & Social Media

 

Before/after photos will only be used for marketing with your explicit written consent.
You may withdraw consent at any time, and images will be removed where reasonably possible.

 

 

9. Online Store (If Applicable)

 

If Lumé Clinica sells skincare or products online, we will collect:

• Delivery address

• Order history

• Payment details handled securely by a third-party payment processor

 

Refunds and returns are handled according to our Refund Policy.

 

 

10. Contact Us

 

If you have questions about your privacy or wish to exercise your rights, please contact:

 

Lumé Clinica
Email: rebecca@lumeclinica.co.nz
Website: https://www.lumeclinica.co.nz